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Welcome to the PrepScholar.com and PrepScholarTutors.com website (the “Site”). PrepScholar Inc. (“PrepScholar” or “We”) provides personal accounts. Personal accounts include the GMAT Complete Prep product. All purchasers and users associated with an account, whether the same or different natural persons, jointly and severally, are referred to as “account holders” or simply “you”.
By purchasing, using, or creating any account, you agree to the terms below. Please read these Terms and Conditions of Personal Account (“Personal Account Terms” or “PAT”) carefully before using, purchasing, or creating any account. By using this Site in any capacity, you agree to these Personal Account Terms. The Personal Account terms apply in addition to the Terms for All Visitors above. In areas where any condition (“PAT condition”) in the Personal Account Terms explicitly conflicts with any term (“AVT condition”) in the Terms for All Visitors, and the PAT condition cannot be construed as being in addition to the AVT condition, the AVT condition shall take precedent and the AVT condition shall be nullified to the minimum extent necessary to resolve the conflict.
PrepScholar reserves the right to, at any time, modify, revise or update our Site or these Personal Terms, and you agree to be bound by such modifications, revisions or updates. You should periodically re-check these Terms to apprise yourself of any such modifications, revisions and updates. Your continuing use of this Site constitutes your acceptance of any modifications, revisions or updates to the Terms, all of which shall become effective.
Users enrolled via payment plans must make all payments on time. A failure to pay will lead to your account being put on hold until payment is completed as well as a $50 service fee if the payment does not clear within 24 hours of the initial failed payment. If your account is over 7 days in arrears, you will be expected to make a full payment in order to re-activate your account. If your account is over 10 days in arrears, your unpaid amount including the $50 service fee may be sent to a collection agency.
We are so confident that we can improve your GMAT score up to 60 points (up to 760) that we are the only company to give you the PrepScholar 60+ Point Money Back Guarantee (the “60+ Guarantee”) for our Complete package.
You qualify for the 60+ Guarantee if:
You agree that for each instance (copy) of preparation that you purchase, only one person will study from the course. This limitation does not include having another person debug an account or otherwise help that one person, as long as such time is limited to less than 5% of the total access time. PrepScholar may shut down the account with no refund provided if it believes the account is being used by multiple persons to study. In such a case, if in fact only one person was studying the only remedy would be refund of that package, and not restoration of that account.
If for any reason you’re not satisfied with our product within our 5-day trial period, simply let us know and we’ll give you a refund with no reason needed! You can request a refund any time within 120 hours (5 days) of beginning our package. This 120-hour period does not start running until you submit your completed diagnostic test to us! To request a refund, call us (leave a message if prompted) or email us at [email protected] with the username of the account (which is the same as the email address) and we’ll give you a refund.
Restrictions: At most one refund will be provided per household, account purchaser, account user, or account. This applies to all package types and test types.
If you are buying a product that advertises "Free Trial," and not a "Risk-Free Trial," then you will not be charged until your free trial period ends. You are able to cancel at any time by emailing [email protected] with the subject "Cancel Trial Request". Your free trial period lasts 5 days (120 hours). PrepScholar grants you a grace period before the free trial: the free trial period does not start until the account submits the diagnostic test or 15 days (360 hours) have passed since the submission of payment information. In other words, the free trial period ends the earlier of 1) when the account submits the diagnostic test plus 5 days, or 2) 20 days (480 hours) from payment information submission. All account cancellation emails will be processed in accordance with the received timestamp on your email (as recorded by our third-party servers).
You must arrange to keep in email contact with PrepScholar. Email is mandatory and NOT optional and for one-off support only.
By default you will communicate with PrepScholar in English via email. Any other mutually agreeable communication method, if agreed in writing, is acceptable as well as an adjunct to email. You are responsible for providing us with a correct email address that you routinely check at least once every 48 hours. You are responsible for ensuring deliverability of PrepScholar emails with your email provider, which may include checking the spam folder or whitelisting the email address “[email protected]”.
Your inability or unwillingness to communicate in English via email may hamper your ability to complete our course in a timely or proper fashion. By way of example, PrepScholar may arrange via email for students to receive physical textbooks, and non-response or non-compliance to this email will cause PrepScholar to be unable to ship the book, and will prevent the student from completing PrepScholar as designed. Other possible checkpoints may require the student to email PrepScholar to proceed through.
Your nonresponse to email may hold up critical non-computerized portions of the preparation process, and you agree to take full responsibility for the results of this on your own if you do not remain in email contact.
PrepScholar at its sole discretion may offer you a Payment Plan. After PrepScholar collects payment information from you and issues you the Written Terms, PrepScholar may charge you in accordance with the terms. You have 5 days (120 hours) from the moment PrepScholar sends you the Written Terms to dispute the terms. Each payment plan will consist of the name of the product being offered, and a set of pairs of dates and charge amounts that may not necessarily add up to the posted retail price of the product. For each pair of date and charge amount, PrepScholar may charge you that amount on or after the corresponding date. Under a Payment Plan, you have the same refund guarantees as a full one-time payer, but not more. In particular, you may not stop paying simply because you do not like the package or do not use it anymore. In terms of the rights of PrepScholar and your responsibilities, the Payment Plan can be see as a loan whereby the full one-time cost is charged at enrollment, and collection of the loan occurs afterwards. If any payment is declined or cannot be made by you, PrepScholar may charge a $70 administrative fee per instance in addition to any direct fees charge by banks. You authorize PrepScholar to re-try the charge after failure after 2 business days. If you are more than 5 business days late in payment, PrepScholar may pursue collection and legal action to recover the money. In such a case, you will be responsible for all collection and legal costs relating to your case.
In the case PrepScholar is not able to deliver the services purchased, PrepScholar may offer you a partial or full refund in return for cessation of all remaining services. Further, PrepScholar may terminate its relationship with any customer for any legal reason, or no reason at all if legal, at PrepScholar's discretion by offering the customer a full refund of all amounts paid. PrepScholar's maximum liability shall not exceed the actual purchase price paid for the account or products, and in no event shall PrepScholar be liable for loss of, damage to, or corruption of data stored with PrepScholar about your account, or for special, incidental, consequential, or indirect damages whatsoever, including without limitations teaching strategies or content that is ineffective, faulty, or incorrect.
Package Extensions, or the allowance of students to access the package for longer than the one-year period, may be granted. Students who have a Package Extension must accept any ongoing changes to the package that PrepScholar make to the package. Students who have a Package Extension are not entitled to upgrades or transference of their account to any other version / test of the package, even if the original test version is discontinued. If a Package Extension is paid for, then the payment for the Package Extension has no trial refund period, and is not included in the point guarantee. By way of example, if the 2017 GMAT Complete Prep package cost $400 with a 60 point guarantee, and if an extension cost $300, and you qualify for the point guarantee refund, $400 would be refunded and not $700.
Welcome to the PrepScholar.com and PrepScholarTutors.com website (the “Site”). PrepScholar Inc. (“PrepScholar” or “We”) provide tutoring accounts. All tutoring accounts are also personal accounts, but not all personal accounts are tutoring accounts. Tutoring accounts include all accounts advertised as such, or if the user takes an action on a personal account to schedule or otherwise engage in tutoring. Tutoring accounts apply to cases including but not limited to a personal account upgrading to tutoring or entering in any promotion where tutoring is provided at charge or free. All purchasers and users associated with a tutoring account, whether the same or different natural persons, jointly and severally, are referred to as “account holders” or simply “you”.
By purchasing, using, creating, or changing to a tutoring account, you agree to the terms below. Please read these Terms and Conditions of Tutoring Account (“Tutoring Account Terms” or “TAT”) carefully before using, purchasing, creating, or changing to any tutoring account. By using this Site in any capacity, you agree to these Tutoring Account Terms. The Tutoring Account terms apply in addition to all other applicable terms above. In cases where the TAT conflicts with the PAT terms, the TAT terms shall take precedence.
Below, section T 1 (e.g. T 1.1, T 1.5) applies to all tutoring students. Section T 2 applies only to those who have been offered a promotional Free First Session with No Obligation to Continue. Section T 3 applies to students in Pay As You Go (AYG) tutoring, which occurs after the first session in the Free First Session and also when otherwise specified. Section T 4 applies to students who are in Prepaid tutoring, which includes all default packages shown on the site PrepScholarTutors.com.
You and PrepScholar will coordinate on a mutually acceptable way to schedule tutoring. If you propose a time and PrepScholar accepts, or PrepScholar proposes a time and you accept, then that acceptance constitutes confirming that time.
Once a tutoring time is scheduled, PrepScholar will send, via personal email or automated email, a message to you or your student detailing the exact time of the tutoring session with the word "confirmed" next to it.
PrepScholar is considered late if we are not online (and contactable) via Skype, phone, or other previously agreed to method at the scheduled time, and you reach out to your tutor via email verifying inability to be contacted. If PrepScholar is late, the tutor will offer to make up the time at the end. If the tutor is more than 10 minutes late, then you will receiving in Free Time Credits the number of minutes the tutor was late, up to 60 minutes. If the tutor no-shows (being more than 60 minutes late), then you will receive 60 minutes in Free Time Credits.
A student is considered late if he or she cannot reach PrepScholar via the method scheduled. On the student's side, having a broken phone, not having the latest software, hardware problems, Internet downtime, etc, may all cause lateness on part of the student. If the student is late, then the amount of the delay will not be made up by the tutor. If the student is more than 15 minutes late, then this counts as no-show. If a no-show occurs, your session will be cancelled and you'll incur a no-show penalty of $299.
The student agrees to maintain continuous email contact at the start of the tutoring session. Therefore, a lack of student response to all tutor emails (at least one must be sent) within the first 15 minutes definitively counts as a no-show.
In addition to the above, if the student does not provide a valid form of online video contact 12 hours ahead of time, and does not cancel the session 24 hours ahead of time, then this counts as a no-show with the $299 no-show penalty.
PrepScholar strives to rarely cancel confirmed tutoring sessions on our side. In case we do, we will give 24 hours notice, or else we will give you a free 15 minutes in your next paid session of 1 hour or more (see Free Time Credits below).
You may cancel any confirmed session with no penalty up to 24 hours ahead of time by emailing "[email protected]" or your tutor's official prepscholar.com email clearly stating your intent to cancel. Timing is measured by the receipt time of our email servers. If you cancel with less than 24 hours left until the session, a no-show fee equal $299 will apply.
A request to change tutoring time will be seen as two independent requests: one to cancel old session, and second request to book another session. Therefore, in accordance with the cancellation terms above, changes with more than 24 hours left will not incur any penalties, and changes with less than 24 hours left will incur 60 minutes of tutoring time of penalty. Also, even if the new requested time is not available, the old session will be effectively cancelled.
The only exception to the request being interpreted as two independent requests is that you may explicitly write in email "If the change is not possible, do not cancel the old session". In this case, if we change the session at our sole discretion, we'll reply letting you know it was successfully changed, otherwise the old session is not cancelled. If your request is received by our servers within less than 24 hours of either the new or old session, a 60 minute change fee will apply.
In case you receive a Free Time Credit for any reason above, then it may be used to extend any fully paid session of 1 hour by the total amount of credit you have left. For example, if you have 30 minutes of Free Time Credit, you may extend your next paid 60 minute session to 90 minutes. For example, if you have 60 minutes of Free Time Credit, it cannot be simply used for a 1 hour free session. Likewise, if you have 30 minutes of free time left, you cannot use it 10 minutes at a time over your next 3 sessions.
The holder of the credit card for tutoring agrees either the student or the parent may book, extend, cancel, or change tutoring sessions. The cardholder agrees each action does not need instance-by-instance confiration by the cardholder, nor do bookings need to be reverse confirmed.
T 2. Free First Session with No Obligation to Continue
From time to time PrepScholar may offer its students a promotional Free First Session with no obligation to continue. In such a case, the first session of tutoring is free with no charge to be made to your credit card. There is also absolutely no obligation to continue past the first session. If you decide not to continue, you will never be charged.
You agree when you sign up for the Free First Session that your credit card will be held on file for charging in case a charge occurs. The credit card will be used in cases including but not limited to if you decide to go past the first session, in which case the terms will transition to Pay As You Go (AGY) tutoring, defined below.
While the first session is free, if you no-show to the first session there is the standard tutoring no-show fee. Likewise, providing non-functional video chat usernames, or not providing video chat usernames at all within 12 hours of the start of the session constitutes a no-show, as well as all the other standard terms above.
Your hourly rate for AYG tutoring if you go past the first session will be either $250/hr, or if another price is posted as part of that promotion, then that price instead.
Any promotional free hours, including the Free First Session, are offered solely at the discretion and pleasure of PrepScholar Inc. and have a cash value of 1/100 of a cent per hour. PrepScholar may decide to offer such hours to its customers according to any lawful criterion/criteria, including to all customers or to absolutely no customers at all. No package includes any guarantee of any Promotional Free Sessions as a feature. There is no performance, cash, or other remedy for PrepScholar lateness, cancellation, non-performance, or misrepresentation, even if wilful, in Promotional Free Sessions. PrepScholar may rescind any Promotional Free Sessions at any time at its sole discretion.
T 3. Pay As You Go (AYG) Tutoring
AYG tutoring requires a credit card on deposit, and if one was deposited during the Free Session or any other time on the site the credit card was allowed to be deposited, this card may be used.
You agree that PrepScholar may maintain a balance of tutoring credits left (in US dollars, called your Tutor Balance) for your account by charging your credit card. You Tutor Balance is fully refundable at all times.
You agree that 48 hours before each session, PrepScholar may transfer funds from your credit card to your Tutor Balance so that your Tutor Balance is equal to the value of the cost of your next session. If your Tutoring Balance is already equal to or more than twice the cost of your next session, no charge shall be made.
Your Tutor Balance will be debited by the cost of each session as they occur (hence the name "pay as you go").
If we did not perform any tutoring session to your satisfaction, you may contact us within 5 calendar days from the end of that session. If we and you agree that our session did not fulfill the quality standards we strive to maintain, the cost of that session will be credit to your Tutor Balance.
Otherwise, AYG Tutoring is seen as outside of the other prep products and so is not eligible for any refunds and guarantees, including ones specified in section T 1 or the Personal Account Terms (including 5-day risk free trial or any point improvement guarantees).
T 4. Prepaid Tutoring
Prepaid tutoring applies only to the standardized packages with tutoring already included as advertised on PrepScholar.com or PrepScholarTutors.com (e.g. a $1299, $2899, or $7199 package).
For GMAT tutoring we guarantee a 60 point improvement. The terms are the same as the point guarantee stated in the personal account section (see other part of terms) with the differences that:
1. To qualify, not only must the student finish the online (automated) prep part fully, but the student must attend all tutoring sessions included in the package (but does not need to add on hours through AYG).
2. The remedy in case of lack of improvement is $399 back plus 100% more free tutoring on the first tutoring package that you pay for. For example, if you buy a Prepaid Tutoring package with 12 hours of tutoring and qualify, you get $399 back plus 12 more Free Time Credits for tutoring. As another example, if you buy a Prepaid Tutoring package with 20 hours of tutoring and then renew for another 20 hours, the remedy would not be to receive 40 hours of tutoring, but instead the same remedy as the example above.
We at PrepScholar want you to feel confident in the ability of our tutors, so we offer this 1 hour money back guarantee.
If, within 60 days of your purchase of the package, you receive one hour of tutoring, you may elect to have all your tutoring fees (including that hour!) refunded as follows:
If you haven't used our Automated Prep software extensively (for more than 10 hours in duration as recorded by us), then your account will be shut down fully (including disabling access to the online portion).
If you have used our Automated Prep software extensively (10 hours or more), then we will refund the full amount you paid minus $399, and we will keep the Automated Prep portion active for you.
If at any point in the tutoring process, you do not like it and do not want to continue, you may receive a partial refund of the unused time as follow.
Your Used Cost is calculated as $399 plus $299 per hour for all hours of tutoring in your account (even if these hours occurred at different explicit or implicit rates). Hours of tutoring used include confirmed tutoring that has not been cancelled with more than 24 hours left.
The difference between your package cost and the cost of your Used Cost is the Eligible Refund amount. If you choose to, you may receive your Eligible Refund back in exchange for returning any unused tutoring hours.
In such a case, your Automated Prep software will remain online.
A Group Gold organization is a legal or natural person who enters into a written agreement, through either informal email or a formal signed contract, with PrepScholar to provide a Group Gold license under which Group Gold accounts can be purchased, or otherwise purchases a Group Gold account. A Group Gold organization will be referred to as the “organization” or “org” regardless of the nature of the entity. The organization is represented by any natural persons, termed here Group Gold administrators (“administrators” or “admin”), who have full agency power to act on behalf of the organization. This includes all lawful managers as well others appointed by the organization. The natural persons who are learning using PrepScholar are termed “Group Gold students”.
The All Visitor Terms (“AVT”) above shall apply to Group Gold organizations, administrators, and students, unless they conflict with any of the Terms in the sub-sections below known as Group Gold Accounts Terms of Service (“GGAT”). In the case any condition in the GGAT (“GGAT condition”) conflicts with any condition in the AVT (“AVT condition”), then the AVT condition shall be negated to the minimum degree necessary to remove the conflict.
The organization or its administrators authorize purchases of licenses by submitting an email requesting a number of accounts be onboarded. Unless authorized in writing beforehand, the sale is made at the time PrepScholar notifies the requester that onboarding for those accounts are successful (the “start time” for the account). The notification email will include email addresses identifying the PrepScholar accounts that have been onboarded.
Each Group Gold account allows the one Group Gold student identified by the each account’s email address sole use of PrepScholar through the associated account. The account shall remain actively supported for one semester, not to exceed 150 days, after which the Group Gold student may use the account for a passively supported period of time, up to a year after the start time. If the Group Gold student wishes to reinstate support for an account that is off support, the organization may purchase another license from PrepScholar through email.
Actively supported accounts are entitled to three reports. Each report may be requested by an administrator at any time with 5 business days' notice. Each report shall specify completed lessons, time on site, and the GMAT score results of practice tests.
Each supported account will receive full technical support included in the purchase price. Technical support can be accessed by admins by contacting the phone number at the bottom of the PrepScholar home page. Administrators may authorize Group Gold to directly contact support. Technical support refers to issues arising from deficiencies or unclear technical instructions in the PrepScholar software, where deficiencies and unclear is defined according to PrepScholar’s sole discretion.
Group Gold accounts do not include tutoring or any one-on-one help with question content. Accounts may be provided other and content support at PrepScholar’s sole discretion.
Accounts that are outside the specified support period are not guaranteed to be accessible by PrepScholar to the organization, its administrators, or the Group Gold student, nor will the data necessarily be retained. PrepScholar encourages interested parties to copy necessary data before the end of the support period.
Any admin may cancel any account associated with the organization by sending an email to PrepScholar. Cancelled accounts may be erased the moment such an email is received, and usage data, historical grades, scores, and other information associated with the account may not be maintained.
You agree both directly and through your administrators to only allow one natural person to use each account purchased. By way of example, if John and Peter are two people in a class, they many not actively prepare using the same account; likewise, if John uses an account for 3 months, he may not pass in on to Peter who uses it for another 3 months. This limitation does not include having a person debug an account or otherwise help that first person, as long as such time is limited to less than 5% of the total access time.
The PrepScholar website across-the-board improvements, feature additions, bug fixes, changes, and generally “software updates”. The organization agrees that for each account, PrepScholar has no responsibility to maintain backwards compatibility or preserve the layout of the account. The organization agrees to allow each account to be updated to the latest version of the site along with the rest of the site.
An account under the Group Gold license is not eligible for the Point Score Guarantee. The Guarantee is designed as a vote of assurance for consumers who have no experience with PrepScholar products, and for organizations the assurance is provided by previous experience, pilots, and other information provided by PrepScholar sales.